Things you should know before booking:
We answer ALL emails. In case you don't receive any answer within the day, there must be a problem! Sometimes emails don't go through, either on our or on your side... Please, check your spam folder, and if it's the case, please write us again: You can be sure if we receive your email we eill get back to you.
We suggest you not to book at the last minute: even if you have contacted us months in advance, it doesn't mean we have a tour on hold for you. Confirming few days prior to your departure is a bit risky, as we don't have unlimited cars or guides!
Once you have made the decision to book your tours with us, and we'll have your "OK", we'll send you an email with a link to your contract: you'll only have to click on it and fill the required fields, and then forward it.
As we receive your contract, we'll send you a confirmation voucher with the details of your tours, and your confirmation number as well.
Your driver or guide, in order to meet you, will know your last name as it is on the contract.
To secure your booking, we’ll need your credit card information.
An email exchange is not a reservation, nor it means we put a vehicle or a tour guide on hold for you, until you clearly request to book, and submit a valid credit card.
We'll hold your credit card number only to guarantee your reservation, and nothing will be charged unless you won't show up on the day of the tour without having sent us a cancellation email within a week before the tour.
PLEASE TAKE ONE MINUTE TO READ THROUGH OUR TERMS AND CONDITIONS
WE DON'T ACCEPT RESERVATIONS FOR THE NEXT DAY, AFTER 10:00AM ITALIAN TIME .
YOUR BOOKING WILL BE SUCCESSFULLY COMPLETED ONLY WHEN YOU'LL RECEIVE FROM US AN EMAIL HAVING “TOUR CONFIRMATION” AS OBJECT. IF YOU HAVE NOT RECEIVED THIS EMAIL WITH THE DETAILS OF YOUR TOURS, YOUR BOOKING HAS NOT BEEN CONFIRMED.
WE ACCEPT CASH PAYMENTS ONLY IN EUROS WITH NO SURCHARGE.
ALL OUR RATES ARE PER PARTY, NOT PER PERSON. ALL PAYMENTS WILL BE SETTLED AT THE END OF EACH TOUR, ACCORDING TO QUOTED RATES.
FOR PAYMENTS IN CASH U.S. DOLLARS, WE WILL APPLY THE EXCHANGE RATE OF THE DAY OF YOUR TOUR, AS STATED ON "YAHOO! FINANCE OFFICIAL WEBSITE", PLUS 10% CHANGE COMMISSION ON THE TOTAL.
EURO TRAVELLER'S CHEQUES PAYMENTS ARE ACCEPTED TOO, BUT THEY WILL BE CHARGED AN EXTRA 5% CHANGE COMMISSION ON THE FINAL PRICE.
We accept credit card payments too (VISA & MASTERCARD ONLY), but in this case WE’LL CHARGE AN EXTRA 10% ON THE QUOTED PRICE.
CANCELLATION POLICY:
Please, note that there will be no charge if you cancel your booking by e-mail at least 1 week (7 days) before the date of the requested service. If these terms are not adhered to, our company reserves the right to debit a "no show fee" on your credit card which is equal to the total amount of the service in question.
GENERAL TIPS ON DRESS CODES & GRATUITIES:
At the Vatican, and in general in all the Italian churches and Synagogues, dress code (for both men and women) requires shoulders and knees to be covered. Shorts and skirts are fine, but below knees.
Gratuities in Italy are not compulsory, so feel free to tip as you like. Of course, your driver or guide will be happy to accept it, but don't feel like you have to!
COLOSSEUM & VATICAN TICKETS HAVE TO BE PRE-PURCHASED:
In order to avoid long lines, both at the Coliseum and at the Vatican, you'll need to get your tickets ahead of time. These admissions are purchasable online, and we'll be happy to provide you with the links to the websites where you can buy them, if needed.
REMEMBER TO PRINT YOUR TICKETS AND BRING YOUR VOUCHER WITH YOU ON THE DAY OF YOUR TOUR!
This is your proof of purchase, and the only form of ticket that is accepted. The local ticket booth will not reprint your tickets, unfortunately.
Timetables of our main tours:
ROME CITY TOUR WITH DRIVER: tour can start from 8.00 am or 2.00 pm, depending if it is a full day or a half day tour.
DAY TRIPS TO FLORENCE, TUSCAN COUNTRYSIDE OR POMPEII AND THE AMALFI COAST: 7.30 am.
SHORE EXCURSIONS FROM THE MAIN PORTS IN ITALY: 8.00 am
VATICAN TOUR: from 9.00 am or from 2.00 pm.
DAY TRIPS TO UMBRIA OR TIVOLI GARDENS: 8.30 am
Of course, this is just a general line: we give customized private tours, so it will be our pleasure giving you suggestions for you to have the best time possible, and try to meet all your needs.
LEGAL NOTES:
No verbal or phone agreements are taken in consideration. For a tour to be confirmed, you must have a detailed contract that we'll send you only once everything is agreed.
A phone call is just a way to get information from us: geting to talk to us it doesn't mean a tour is confirmed.
We are not responsible for strikes or sudden closures at museums or sacred areas, should this occur, of course your tour won’t be charged. If you pre-purchased your admissions online, and need to get a refund, you'll have to get info directly from the museum ticket office.
Tours start time is the moment you meet your driver or guide.
According to Italian and international privacy laws, your personal data is extremely confidential, and will NOT be given or distributed to any third party.
All our vehicles are covered by an insurance policy taken out with the major insurance companies, and our drivers are all professionals and holders of an authorized license.
In Italy, by law, drivers are NOT authorized to accompany you while you are actually visiting INSIDE museums, monuments or Churches: your driver will be waiting for you outside with the vehicle.
For "in depth tours", with more detailed information over art & history, We offer a team of very knowledgeable and carefully selected LICENSED TOUR GUIDES. In this case, you’ll have your tour guide walking with you inside each attraction you’ll visit during the tour.
ENTRANCE FEES, MEALS, DRINKS ARE NOT INCLUDED, UNLESS SPECIFIED ON THE CONTRACT.
